Return / Refund Policy

DOMESTIC RETURNS POLICY (USA)

PACKING
All orders will be packed to MONSTERMART specifications regarding tape, filler, and box size/quantity. Orders will be packed in unmarked boxes.

RETURNS
If you desire to return a product please contact MONSTERMART  with the following information:
• Invoice number
• Product description, item # and quantity
• Dates of purchase ( all returns must be within 30 days of purchase)
• Reason for return (damage, incorrect, customer error end user, etc.)
- Once we receive the return request with the above four items, we will issue an RA#. Such RA# will be provided within 36 hours. It is required that the end-user marks the outside of returned boxes with the RA #; Packages without RA #'s clearly marked on packages will be refused.

All returns must be mailed within 7 days from when customer receives RA #.
Customers are responsible for shipping charges on products being returned due to customer error or end-user dissatisfaction.
In the event of missing products, MONSTERMART must be contacted within 24 hours.

No COD returns will be accepted.
A 10% restocking fee will be applied to all returns.
Returned merchandise must not be marked in any manner and must be in a resalable condition.
Closeout and Discontinued items may not be returned.
No Cash refunds given on returns.

DAMAGES

MONSTERMART is not responsible for damages due to elements out of its control, such as melted bars. We will not ship drinks in glass containers. Customers must contact MONSTERMART regarding damages within 24 hours of delivery.