1. Ticket Collection & Verification
· Physical tickets are not mailed. Please present your booking details (order summary page or QR code generated upon order) at the on-site ticket booth to exchange them for an admission pass (e.g., wristband).
· Please bring a valid ID for verification.
2. Refund Policy
· Cancellation on the day of payment: 100% refund
· 1 to 3 days after payment: 50% refund
· After 3 days of payment: Non-refundable
· However, tickets are strictly non-refundable within 7 days of the event, regardless of the payment date.
· Partial cancellations are not allowed; only full cancellations can be processed.
· Refund requests for reasons other than a change in the event date are considered a simple change of mind, and refunds will not be issued for changes in the timetable.
3. Admission Policy
· Preschool children can enter for free. (However, they cannot occupy a seat.)
· Spectators or staff who disrupt the atmosphere of the competition may be expelled, and ticket refunds will not be issued in such cases.
· The use of professional camera equipment, such as DSLRs, is prohibited inside the venue. Only media, official photographers, and video productions authorized by Monsterzym are permitted to film.
· Media wishing to cover the event should contact contact@monsterzym.com.
· On-site ticket purchases may not be available on the day of the event, so we highly recommend booking in advance.
· You are solely responsible for any issues arising from purchasing scalped tickets outside of the official Monsterzym store.
4. Parking Policy
· Parking fees are at your own expense, and the organizers do not provide any parking benefits or subsidies.